List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 | Research architectural hardware product range | 1.1 | Job requirements are correctly identified according to relevant product information |
1.2 | Suitable architectural hardware products are identified by accessing relevant sources of information |
1.3 | Hardware components are identified to suit client specifications and applicable legislation, codes and national standards |
1.4 | Available product options and features are evaluated for suitability and value |
1.5 | Operation of architectural hardware products and equipment is safely and accurately demonstrated according to organisational requirements |
1.6 | Knowledge of measurement systems used in architectural hardware product range is demonstrated |
2 | Recommend door and window hardware products | 2.1 | Customer/client needs are accurately identified |
2.2 | Detailed manufacturer product specifications are provided, when applicable, and explained to customer/client to assist buying decisions according to legislative requirements |
2.3 | Features and benefits of products are demonstrated to customer/client using appropriate interpersonal techniques |
3 | Identify hardware quantities | 3.1 | Quantities of architectural hardware products required are accurately determined from customer/client specifications |
3.2 | Measuring tools are accurately used to determine imperial or metric measures relevant to job requirements |
3.3 | Customer/client is provided with accurate quotation for quantities estimated |
4 | Advise on hardware product warranties | 4.1 | Comparisons between architectural hardware manufacturer’s warranty terms are clearly explained to customer |
4.2 | Individual product warranty terms and conditions are confirmed from relevant sources of information, including Regulation 90, and accurately conveyed to customer/client |
4.3 | Customer/client is provided with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties, according to organisational requirements |
5 | Negotiate price and payment options | 5.1 | Store recommended retail pricing for various brand options is accurately conveyed to customer/client according applicable legislation, codes and national standards |
5.2 | Individual product prices are negotiated, where necessary, according to organisational requirements to achieve sales |
5.3 | Store payment options are accurately conveyed to customer/client and a preferred option negotiated following organisational requirements |
Match architectural hardware products to a client brief or specification identifying suitable architectural hardware brands, prices and warranty conditions
Ensure selected architectural hardware products comply with relevant legislation, codes and standards
Explain and demonstrate architectural hardware products to clients
Undertake imperial and metric measurements of job requirements and matching to architectural hardware measuring systems
Estimate quantities of required architectural hardware products
Supply accurate quotes for architectural hardware products and services and negotiate prices
Arrange service and repairs
Read and interpret plans, designs and specifications
Apply basic numeracy techniques
Apply safe and efficient work practices
Relate to people from different social and cultural backgrounds
Deal with customers/clients that may be difficult or abusive
Deal with customers/clients that have special needs
Enter data using basic keyboarding skills
Organisational policies and procedures, in relation to:
sales/customer services
methods of dealing with special needs/requests of customers
customer complaints
price negotiation
Available architectural hardware/keying system options and basic requirements for installation
Types and functions of architectural hardware/keying system
Building construction methods and types
Organisational and client confidentiality requirements
Basic problem-solving strategies
Operational principles of information technology
Principles of effective communication
Documentation requirements and processes
Assessors must:
hold training and assessment competencies as determined by the National Skills Standards Council (NSSC) or its successors
have vocational competency in the furnishing industry at least to the level being assessed with broad industry knowledge and experience, usually combined with a relevant industry qualification
be familiar with the current skills and knowledge used and have relevant, current experience in the furnishing industry.
Assessment methods must confirm consistency of performance over time rather than a single assessment event and in a range of workplace relevant contexts.
Assessment must be by observation of relevant tasks with questioning on underpinning knowledge and, where applicable, multimedia evidence, supervisor’s reports, projects and work samples.
Assessment is to be conducted on single units of competency or in conjunction with other related units of competency. Foundation skills are integral to competent performance in the unit and should not be assessed separately.
Assessment must occur on the job or in a workplace simulated facility with relevant process, equipment, materials, work instructions and deadlines.
Access is required to tools, equipment, materials and documentation, relevant workplace procedures, product and manufacturing specifications, codes, standards, manuals and reference materials, safety procedures, regulations and all necessary facilities.